What do you do?
We are a professional pooper-scooper service. We do not pet sit, dog walk or provide any other dog-related services or sell dog-related products. We know what we do, and we do it well. Simply put, we remove dog feces from our customers' properties day in and day out, and we use various methods and techniques at our disposal to accomplish the mission. Employing a systematic approach, we search all areas in need of service on each visit thereby greatly diminishing the chance of missing any dog waste that may be present.

What do you do with the waste after it is collected?
For our standard service customers, the waste is double-bagged and deposited in their trash receptacles. For an additional nominal fee, we also offer a deluxe service in which the waste is taken with us after we service your property.

Is there a contract I need to sign?
No! Your service can be stopped any time with just a simple phone call to us at least 24 hours prior to your next scheduled service.

How much do you charge for your service?
Please see our rates page for our price lists of services offered.

Can my dog or dogs be left in the yard during service?
In most cases yes. We love dogs; however, if you know your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard; we will ask you to either restrain or confine your pet. We do not take any unnecessary risks with your dog or our employees.

Do I have to be there when my yard is serviced?
No! That’s what we’re here for. You have better things to do with your spare time! We do like to come out and introduce ourselves to you and your dog, become aware of your specific needs, and become acquainted with your property in conjunction with the first visit. We will schedule a quick appointment with you at a mutually convenient time.

Is there an extra charge for the first service?
An initial clean up fee may be associated with our first service visit to your property if it has not been cleaned recently and you just need our help catching up. The initial clean up fee, if any, will be fully disclosed and approved by you at our initial appointment.

How am I billed for your services?
The initial clean up fee, if applicable, is payable at the time of service.  All regularly scheduled weekly service visits are billed on the last day of each month for our services rendered for that particular month. Payment is due upon receipt. Accounts not paid in full by the 15th of the following month will have their service temporarily stopped until all past due amounts have been paid in full. A $10.00 late fee will be charged to your account in this instance if you have not made prior payment arrangements with us. A $20.00 fee will be charged for all returned checks. All accounts aged over 90 days past due will be turned over to our collection agency, and a $75.00 fee will be assessed in this instance.

Should I unlock my gate when service is scheduled?
Yes. As our employees are not permitted to climb or jump over fences, please have your gate unlocked on your service day. If you prefer not to leave your gate unlocked, please let us know the combination or provide us with a spare key.

What if I want to skip a service day or days?
Please just notify us at least 24 hours in advance, and we will reschedule your service date at a mutually convenient time.  Please note that if you do not reschedule your service within the same week, when your service resumes, you will be charged according to the amount of accumulation since our last service.  Also, if you do not give us 24 hours advanced notice, we are locked out of your property, or your dog does not allow us entry on your scheduled service date, you will also be charged for the service call that could not be completed.

What about holidays?
We do not work on the following days:

New Years Day
Easter Sunday
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day

Is it possible to get one-time or short-term service for a friend or me?
Sure! One-time or short-term service may easily be arranged. Planning a party or other function and need some help getting the yard presentable? Landlords: Has your tenant moved out leaving the yard full of “land mines?” Want to give someone that perfect gift? Call in the POOP TROOP!

Does inclement weather affect service?
We will usually work in light rain or snowfall. However, very hard rain or snowfall may make it impossible to properly do our job. We will attempt to make up this missed service during the same week, but we may not be able to service your property until the next scheduled cleaning.  Of course, you will not be charged for any service date missed due to inclement weather.

What do you do to prevent the spread of disease from yard to yard?
All of our tools and shoes are disinfected after servicing EACH yard.

What if I refer someone for service?
Our customer loyalty and referrals mean everything to us. If you are a regularly serviced customer and refer someone who employs our services, you will receive one free service.
Please make sure that the person you are referring gives us your name when contacting us. Tell a friend!